Bitpanda GmbH and its direct and indirect subsidiaries (hereinafter referred to as "Bitpanda" or "Bitpanda Group" or "we") offer via its websites (e.g.: www.bitpanda.com, exchange.bitpanda.com) and its mobile applications (“Mobile App”) (together hereinafter referred to as "Website" or “Platform”) services and products related to buying and selling cryptocurrencies and other digital assets as well as payment and IT services.
This Privacy Notice applies to all services and products regarding our Platform,our Broker together with associated products, this website and our Helpdesk; and provides an overview in regards to the main actors when providing our Platform.
Generally, cookies are text files (typically made up of letters and numbers) which are downloaded to your computer, tablet, smartphone or other devices (hereinafter referred to as “device”) when you visit our website or use our applications and allow us to recognise your devices. Such files allow us to record certain pieces of information whenever you interact with our website, services (newsletter) and applications, which we then use to optimise the performance of our website as well as to continuously improve our platform, products and services.
There are many specific types of cookies, web beacons and other similar technologies that are used, and their names may change from time to time (e.g. session and persistent cookies, flash cookies, ClearGIFs, pixels, event trackers). In order to help you better understand cookies and their functions as well as our use of such technologies and your settings choices, we would like to explain this to you in more detail hereafter.
a. “Session cookies” are temporary cookie files which are only active for the browser session which are erased after you close your browser.
b. “Persistent cookies” are files stored in your browser’s subfolders for a longer period, either until you delete them manually or your browser deletes them after a period contained within the persistent cookie’s file.
c. “First-party cookies” are cookies stored directly by the website that you are visiting, e.g. by us or by an assigned third party.
d. “Third-party cookies” are cookies that are set by a party other than the website you are visiting, but nevertheless through the website.
e. “Cookie IDs” are unique identifiers for cookies that consist of a string of characters with which websites and servers identify the specific internet browser in which the cookie was stored. A person can usually not be directly identified via such cookies (except for certain third-party tools). There are also cookies without a cookie ID.
As you can see also from our cookie settings in the banner, we use different categories of cookies that serve different purposes:
Essential cookies will be provided by us or by a third party whose services are implemented by us on our website (e.g. reCAPTCHA, Sentry, Cloudflare). If you block these cookies via your browser, our services cannot be provided to you, therefore, your consent for “Essential cookies” is not necessary.
Other tracking we use are:
What happens when you use our mobile app?:
What is this information collected for?:
First of all, you can use our cookie banner when you first visit our website to manage your cookies on our website. You can select the specific cookie types you want to accept and which you don’t, there is also an option to simply accept all of them.
Your consent to data processing of non-essential cookies can be withdrawn at any time via the app or on the website. Moreover the cookie settings can also be changed or updated by clicking on “Cookie settings” on our website.
There are also many other options to prevent tracking and setting of cookies in your internet browser and on your devices. Below are some of the most important possibilities and tools for your devices:
A. Browser Settings
You can prevent the setting of cookies through our website at any time by selecting the appropriate setting (e.g. “Do Not Track”) in your internet browser. With this you permanently object to the setting of cookies or to being informed if a new cookie was set. Cookies which have already been set can be deleted at any time via your internet browser or other software programs. If you use a Do Not Track (“DNT”) function, we will neither track your activity or store any first-party cookies on your devices. However, please note that this does not apply to Essential Cookies.
Furthermore, tracking tools from third parties might still be able to track you (see below). If the setting of cookies is fully disabled in your internet browser, not all functions of our website may be fully usable for you. You can find a description of the appropriate settings for each common browser with the following links:
B. Appropriate settings for your Bitpanda account
You can update your cookie settings regarding the Performance and Advertising categories at any time or when you are logged into your account.
C. Appropriate settings in the Bitpanda mobile app
You can prevent the setting of cookies through the mobile app at any time by using the tracking slider in the mobile app and may thus permanently object to the setting of cookies. Cookies which have already been set can also be deleted at any time via the settings of your device or other software programs. If the setting of cookies is disabled in the mobile app, not all functions of the app may be fully usable for you.
D. Prevention of third-party cookies
We have implemented different tools from third parties on our website, which can also store cookies on your devices (see below for information and links).
Because of how cookies and similar technologies work, we cannot access data collected by third-party cookies, nor can other companies or persons access the data generated by such tools, and in particular, not all tracking functions of third-party tools can be controlled by us. All these providers are obliged to comply with the applicable data protection regulations and are solely responsible for any processing of personal data as a data controller according to article 4 (7) GDPR.
|Cookie Name||Provider||Type||Category||Purpose of cookie data collection||Expiration time|
|__cf_bm||Cloudflare||Essential||Essential||Used to read, filter and protect the website from bots||30 minutes|
|__zlcmid||Zendesk||Essential||Essential||Store visitor's machine-id for the Chat widget's authentication||365 days|
|uc_advertisement_v1_*||Bitpanda||Essential||Essential||Used to manage cookie settings and user consent for Advertising cookies||13 months|
|uc_performance_v1_*||Bitpanda||Essential||Essential||Used to manage cookie settings and user consent for Performance cookies||13 months|
|uc_essentials_v1_*||Bitpanda||Essential||Essential||Used to manage cookie settings and user consent for Essential cookies||13 months|
|_uetvid||Microsoft Bing||Non-essential||Advertisement and Targeting||Used to store and track visits across websites||13 months|
|_ttp||TikTok||Non-essential||Advertisement and Targeting||Used to measure and improve the performance of advertising campaigns and to personalise the user’s experience (including ads) on TikTok||13 months|
|_ga||Non-essential||Advertisement and Targeting||Used to distinguish users||13 months|
|_rdt_uuid||Non-essential||Advertisement and Targeting||Used to attribute conversions back to Reddit Ads||90 days|
|ajs_group_id||Segment||Non-essential||Analytical||Used to store the group id||Persistent|
|ajs_user_id||Segment||Non-essential||Analytical||Used to analyse how users use the website||365 days|
|TP.uuid||Trustpilot||Non-essential||Functional||These cookies are used by the TrustPilot service to identify you and enable you to leave reviews of our products and services||365 days|
|_hp2_ses_props||Heap Analytics||Non-essential||Analytical||Used to store performed actions on the website||30 minutes|
|_uetsid||Microsoft Bing||Non-essential||Advertisement and Targeting||Used to store and track visits across websites||1 day|
|_hjAbsoluteSessionInProgress||Hotjar||Non-essential||Analytical||Used to detect the first pageview session of a user||30 minutes|
|_hjSession_*||Hotjar||Non-essential||Analytical||Ensures subsequent requests in the session window are attributed to the same session||30 minutes|
|_gid||Non-essential||Analytical||Used to store and count pageviews||1 day|
|_hjFirstSeen||Hotjar||Non-essential||Analytical||Identifies a new user’s first session||30 minutes|
|_hp2_id.*||Heap Analytics||Non-essential||Analytical||Used to store a unique user ID and track interaction||13 months|
|_hjIncludedInSessionSample_*||Hotjar||Non-essential||Analytical||Used to determine if a user is included in the data sampling defined by your site's daily session limit||2 minutes|
|_hjSessionUser_*||Hotjar||Non-essential||Analytical||Creates a Hotjar User ID and ensures data from subsequent visits to the same site are attributed to the same user ID. Hotjar does not track users across different sites||365 days|
|ajs_anonymous_id||Segment||Non-essential||Analytical||Sets an Anonymous ID for each new visitor to the Bitpanda site to track new and returning users||365 days|
|_fbp||Meta||Non-essential||Advertisement and Targeting||Used to store and track visits across websites||90 days|
|_tt_enable_cookie||TikTok||Non-essential||Advertisement and Targeting||Used as a means of tracking your website activity to help us optimise our advertising||13 months|
|Secure-1PAPISID__Secure-3PAPISID APISID||Non-essential||Functional||These cookies are set by Google and are used to store user preferences and information when viewing pages with Google maps on them||13 months|
|__Secure-1PSIDCCSIDCC||Non-essential||Functional||These cookies are set by Google and are used to protect users' data from unauthorised access.||12 months|
|__Secure-1PSID__Secure-3PSID HSIDSID||Non-essential||Functional||These cookies are set by Google and are used to authenticate users, store session preferences, and perform security measures||13 months|
|__Secure-ENID||Non-essential||Functional||This cookie is set by Google and is used to store user preferences and information, such as language preferences and customised search results||13 months|
|SAPISID SSID||Non-essential||Functional||This cookie is set by Google and is used to store user preferences and information, such as the preferred language and browsing preferences||13 months|
|MUID||Microsoft Bing||Non-essential||Advertisement and Targeting||Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.||12 months|
|muc_ads||Non-essential||Advertisement and Targeting||This cookie is used for optimising ad relevance by collecting visitor navigation data||12 months|
|guest_id_ads||Non-essential||Advertisement and Targeting||Used to assign a unique id to guest users for the purposes of advertising, including content served from Twitter to our pages||12 months|
|guest_id_marketing||Non-essential||Advertisement and Targeting||Used to detect whether a user is logged into Twitter||12 months|
|personalization_id||Non-essential||Advertisement and Targeting||This cookie is set by Twitter for advertising and to identify and track the website visitor||12 months|
|guest_id||Non-essential||Advertisement and Targeting||Unique id that identifies the user’s session||12 months|
|1P_JAR||Non-essential||Advertisement and Targeting||Used to provide ad delivery or retargeting||30 days|
|NID||Non-essential||Functional||Used to remember users’ preferences and other information, such as preferred language or preferences in regards to Google’s SafeSearch filter.||6 months|
|OTZ||Non-essential||Analytical||Used by Google Analytics to provide an aggregate analysis of website visitors||End of browser session|
|_ga_*||Non-essential||Analytical||Used by Google Analytics to store and count pageviews||12 months|
|DV||Non-essential||Analytical||Used to collect information about how visitors use the site and use the information to compile reports to help improve the site. The cookies collect information in an anonymous form, including the number of visitors, where visitors have come from and the pages they visited||End of browser session|
|Tta_attr_id_mirrortta_attr_id||TikTok||Non-essential||Advertisement and Targeting||To measure and improve the performance of advertising campaigns and to personalise the user’s experience (including ads) on TikTok||12 months|
|sid_guard_ads||TikTok||Non-essential||Advertisement and Targeting||To measure and improve the performance of advertising campaigns and to personalise the user’s experience (including ads) on TikTok||12 months|
|tta_attr_id||TikTok||Non-essential||Functional||Used for tracking the use of embedded services||12 months|
|dprwd||Meta||Non-essential||Functional||These cookies are used for performance purposes to deliver an optimal experience for your device's screen||7 days|
|datr||Meta||Non-essential||Functional||Used for security, site and integrity to help keep users’ account, data and the Meta Quest Services safe and secure by identifying users’ browser securely||12 months|
|_cfuvid||Cloudflare||Non-essential||Functional||Set as part of a Rate Limiting Rule, and is used to allow the Cloudflare WAF to distinguish individual users who share the same IP address||End of browser session|
|d_ticket_ads||TikTok||Non-essential||Advertisement and Targeting||Used to help measure and optimise digital marketing activity, and to ensure serving relevant advertising to users across the platform||12 months|
|recent_srsloidedgebucket||Non-essential||Advertisement and Targeting||Saves the information about log-on Reddit user for the purpose of the advertisement recommendation and updating the content, the content of the cookie is confirmed within the conditions of the Reddit use||12 months|
|locale||Meta||Non-essential||Functional||This cookie contains the display locale of the last logged in user on this browser||7 days|
|usida||Meta||Non-essential||Advertisement and Targeting||Collect information about your browser, as well as unique identifiers to tailor advertising||End of browser session|
|Microsoft Bing||Non-essential||Analytical||This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website||12 months|
|c_user||Meta||Non-essential||Advertisement and Targeting||The c_user cookie contains the user ID of the currently logged in user. The lifetime of this cookie is dependent on the status of the ‘keep me logged in’ checkbox||End of browser sessionOR 90 days|
|xs||Meta||Non-essential||Functional||Used to record session number and the ‘secure’ flag for if the user has enabled the secure browsing feature. The lifetime of this cookie is dependent on the status of the ‘keep me logged in’ checkbox||End of browser sessionOR 90 days|
|tag||Bitpanda||Non-essential||Analytical||Used to track which channel or campaign the user came from||6 months|
|AEC||Non-essential||Functional||Used to prevent spam, fraud, and abuse. Ensures that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge||6 months|
|irclickid||Bitpanda||Essential||Essential||Used to collect and store a unique identifier from a click coming from an affiliate partner||30 days|
|cf_clearance||Cloudflare||Essential||Essential||Clearance Cookie stores the proof of challenge passed. It is used to no longer issue a challenge if present. It is required to reach an origin server||12 months|
|_gcl_aw||Non-essential||Advertisement and Targeting||Used to store ad click information, generate unique IDs for visitors to remember preferences and track and gather statistics and conversion rates through the website||90 days|
|cppo||Meta||Non-essential||Advertisement and Targeting||This cookie is being used by Meta to track users||1 day|
|sb||Meta||Non-essential||Functional||Meta stores information about the browser to improve its security settings||13 months|
|cookie-consent||TikTok||Non-essential||Functional||Used to track cookie consent||12 months|
|odin_tt||TikTok||Non-essential||Advertisement and Targeting||Used to measure and optimise digital marketing activity, and to ensure we are serving relevant advertising to users across the platform||12 months|
|_gcl_au||Non-essential||Advertisement and Targeting||First-party cookie for "Conversion Linker" functionality by taking information in ad clicks and storing it in a first-party cookie so that conversions can be attributed outside the landing page||90 days|
|ref||Bitpanda||Non-essential||Analytical||Used to record the referrer of user traffic||30 days|
|_gat||Non-essential||Advertisement and Targeting||Used to limit and filter requests from bots||1 minute|
|_gac_UA*||Non-essential||Advertisement and Targeting||Used to store campaign information in order for Google Ads to measure the interactions users have with the business. Analytics writes campaign information to the _gac cookie when a user opens a page on the site via a URL that employs Google Ads auto-tagging.||90 days|
Our services contain links to other websites (e.g. this link to delicious panda cookies right here) over which we have no control. Therefore, we do not assume any liability for the content of such websites. The respective provider of the linked website is solely responsible for the content and correctness of the information provided there, as well as for the tracking and setting of cookies by such websites.