Question 1

Bitpanda GmbH

Accepted Answer

Stella-Klein-Löw Weg 171020 Vienna | AustriaManagement Managing Director: Philipp Bohrn Managing Director: Fabian Reinisch Managing Director: Markus Dorner  Managing Director: Barbara EdelmannContactPlease use our contact form to send us a message.→ Contact formCommercial RegisterRegistered in the commercial registerCourt: Commercial Court ViennaRegister No: FN 569240 vRegulatory AuthorityAuthorised as Crypto Asset Service Provider under MiCAR with FMA (under Commercial Register Number: 569240v)Applicable RegulationMarkets in Crypto-Assets Regulation (MiCAR)VAT ID ATU78580117

Question 2

Bitpanda Asset Management GmbH

Accepted Answer

Dircksenstrasse 410179 Berlin | GermanyManagementManaging Director: Véronique BreidertManaging Director: Lukas Enzersdorfer-KonradContactPlease use our contact form to send us a message→ Contact formCommercial registerEntry in the commercial registerCourt: Berlin Local CourtCommercial register number: HRB 258842 BRegulatory AuthorityAuthorised as Crypto Asset Service Provider under MiCAR with BaFin (BaFin-ID: 10159692)BaFin address: Graurheindorfer Str. 108, 53117 Bonn / Marie-Curie-Str. 24-28, 60439 Frankfurt am Main Applicable lawGerman Banking Act (KWG), Regulation (EU) 2023/1114 of the European Parliament and of the Council of 31 May 2023 on Markets in Crypto-Assets (MiCAR), KMAG (German Crypto Markets Supervision Act)Dispute resolution bodyFor the resolution of disputes with Bitpanda Asset Management GmbH, consumers may contact the following arbitration board, in whose dispute resolution proceedings Bitpanda Asset Management GmbH participates:In the event of disputes arising from the application of provisions of the German Civil Code relating to distance contracts for financial services between consumers and regulated entities, the Deutsche Bundesbank or BaFin may act as official consumer arbitration bodies in accordance with section 14 of the Injunctions Act (Unterlassungsklagegesetz - UKlaG).The address of the Deutsche Bundesbank's conciliation body is:Deutsche BundesbankConciliation officeP.O. Box 10 06 0260006 Frankfurt am MainE-mail: schlichtung@bundesbank.de;Website: www.bundesbank.deFurther information on the conciliation body and information on the procedure can be found using the search function on the Deutsche Bundesbank's website (keyword "conciliation body").The address of the BaFin's conciliation body is:Conciliation Board at theFederal Financial Supervisory Authority- Department ZR 3 -Graurheindorfer Strasse 10853117 BonnFon: 0228 / 4108-0Fax: 0228 / 4108-62299Website: www.bafin.deFurther information on the conciliation body and information on the procedure can be found using the search function on the BaFin website (keyword "Schlichtungsstelle").In addition, the European Commission's online dispute resolution platform (ODR platform) can be used athttp://ec.europa.eu/consumers/odr/.VAT ID: DE342310022Wirtschafts-ID: DE342310022-00001

Question 3

Bitpanda Payments GmbH

Accepted Answer

Stella-Klein-Löw Weg 171020 Vienna | Austria Management Managing Director: Fabian ReinischManaging Director: Barbara EdelmannManaging Director: Maria Mercedes Sanchez de Rojas Rodriguez De ZuloagaManaging Director: Maximilian Mayer Contact Please use our contact form to send us a message.→ Contact form Commercial Register Registered in the commercial registerCourt: Commercial Court ViennaRegister No: FN 501412 x Supervisory Authority E-Money-Institution licensed in Austria with FMA, holding an E-money and PSD2-license (under Commercial Register Number: 501412x; Institute code: 94646) Applicable Regulation Austrian Payment Services Act (Zahlungsdienstegesetz/ZaDiG 2018) Austrian E-Money Act (E-Geldgesetz 2010) Chamber Membership Member of the Austrian Chamber of Commerce (WKO), Section: Financial Service Providers Competent Arbitration Body According to § 98 ZaDiG 2018 the competent arbitration body for the settlement of disputes concerning payments services is the joint conciliation body for the Austrian Banking Industry and can be contacted via this website VAT ID ATU74324536

Question 4

Bitpanda Financial Services GmbH

Accepted Answer

Stella-Klein-Löw Weg 171020 Vienna | Austria Management Managing Director: Philipp BohrnManaging Director: Christian SteinerManaging Director: Markus Strauch Contact Please use our contact form to send us a message.→ Contact form Commercial Register Registered in the commercial registerCourt: Commercial Court ViennaRegister No: FN 551181 k Supervisory Authority Investment Services Provider licensed in Austria with FMA  (under Commercial Register Number: 551181k) Applicable Regulation Securities Supervision Act (WAG 2018) Chamber Membership Member of the Austrian Chamber of Commerce (WKO), Section: Financial Service Providers Investment Compensation Office Bitpanda Financial Services GmbH is a shareholder of the Investor Compensation of Investment Firms GmbH - Anlegerentschädigung von Wertpapierfirmen GmbH, Lambrechtgasse 1/10, 1040 Wien aew.at VAT ID ATU76536535

Question 5

Bitpanda Metals GmbH

Accepted Answer

Stella-Klein-Löw Weg 171020 Vienna | Austria Management Managing Director: David DeisenbergerManaging Director: Fabian Reinisch Contact Please use our contact form to send us a message.→ Contact form Commercial Register Registered in the commercial registerCourt: Commercial Court ViennaRegister No: FN 511923 d Supervisory Authority Magistrate District Office (Magistratisches Bezirksamt) for the 2. district of Vienna Applicable Regulation  → Gewerbeordnung 1994 Chamber Membership Member of the Austrian Chamber of Commerce (WKO), Section: Trade VAT ID ATU74413958

Question 6

Bitpanda Broker MENA DMCC

Accepted Answer

Unit No: UT-12-PO-15, DMCC Business Centre,

Level No 12, Uptown Tower, Dubai, United Arab Emirates

Contact
Please use our contact form to send us a message.
→ Contact form

Commercial Register

Registered in the Dubai Multi Commodities Centre Authority (DMCCA) under the number DMCC199645

Supervisory Authority

Regulated by the Dubai Virtual Assets Regulatory Authority (VARA) for the conduct of Broker-Dealer Services (as such term is defined in Schedule 1 to the Virtual Assets and Related Activities Regulations 2023) under VASP reference number VL/2025/03/001

Applicable law

VARA Virtual Assets and Related Activities Regulations 2023

Legal Notice

Online-dispute resolution platform and information for customers

Resources