Version 3.0.0 - valid as of March 14, 2019
The general terms and conditions herein ("GTC") exclusively apply to any and all transactions, contracts and any all business relationships with Bitpanda GmbH, with its corporate seat in A-1020 Vienna, Campus 2, Jakov-Lind-Straße 2 ("Bitpanda") in particular including transactions and business relationships with/on any online or electronic platform (e.g. https://www.bitpanda.com/) and mobile application of Bitpanda ("Bitpanda Systems"). Bitpanda also offers services in cooperation with third parties, in particular with Bitpanda Metals GmbH. For services of such third-party providers their terms and conditions may apply in addition to these GTC.
Bitpanda offers services only to and enters into contracts only with persons of legal age.
For an overview of the definitions used in these GTC please refer to Annex II.
Persons interested in using Bitpanda Systems have to register themselves at a Bitpanda System by providing Bitpanda with valid and true information as required in the registration process. A person having successfully completed the registration process (which is confirmed by Bitpanda) is called "Bitpanda Client" and "you".
In order to use the trading options on a Bitpanda System you as a Bitpanda Client have to verify your account. Your trading limits depend on such verification level. The verification processes and requirements depend mainly on security requirements, in particular AML considerations, and may change from time to time depending on the legal framework.
You ensure that you hold any and all details of your password confidential and that you only act for yourself and have opened the account only for yourself. It is also forbidden to act as intermediary of any kind or broker of any kind or trustee of any kind for any person or to allow access of any kind to the account to any other person than yourself. As a preventive security measure, Bitpanda recommends that each Bitpanda Client uses the two factor authentication identification components ("2FA").
Persons having a US citizenship or being located in the United States may not become a Bitpanda Client according to regulatory reasons. Depending on the respective local regulatory framework Bitpanda may exclude other jurisdiction from Bitpanda's services as well.
When a password is reset, Bitpanda pauses any payment to and/or transfer of Tokens (as defined in item 3.1) to you or out of Bitpanda Systems for security reasons for a maximum period of 48 hours. You confirm that you are aware of this security measure and accept it.
You, as a Bitpanda Client, shall
ensure prompt execution of any contracts and shall refrain from activities which would thwart or endanger such execution.
immediately report all defects or other problems which you either cause or get aware of and shall assist Bitpanda to remedy the problem.
immediately update via a Bitpanda System or submit to Bitpanda via registered mail any changes of your personal data (name, mailing/postal address and email address). You are aware and accept that Bitpanda shall always use the last email address and last postal address which you shared with Bitpanda, and that any message delivered to such email or postal address shall be legally delivered.
at all times ensure that you have available and in usable condition your 2FA, if used by you. In case of loss of the 2FA, you must immediately inform Bitpanda about this loss and follow Bitpanda support team member's instructions. You acknowledge and accept that such instructions may be deferred depending on the utilization of Bitpanda support team and neither Bitpanda nor Bitpanda Metals GmbH is liable for any of your claims due to such delay. If you are not able to follow the instructions and comply with the security rules and requirements you will neither be able to access the relevant page nor your Bitpanda Client Account again and the Bitpanda Client's Account including any Token may not be and cannot be used until you can find/remember/regain the correct 2FA. You are aware and accept this "No Recover Policy" which is a major and important immanent part of a system dealing with cryptographic blockchain-based digital information units.
Bitpanda requires certain specified information from you in the process of becoming a Bitpanda Client. You are aware and accept herewith that Bitpanda may at Bitpanda's sole discretion decide at which point in time you must deliver copies of passports (in notarized and apostilled form or not) and any other documents required by law and/or as defined in Data Protection Terms; if being a legal entity copies of company register excerpts or equivalent documents (in notarized and apostilled form or not) and any other documents required by law or as defined in Data Protection Terms.
Bitpanda's group provides Bitpanda Systems for the exchange of (i) cryptographic blockchain-based digital information units, such as, but not limited to, Bitcoin, Dash, Ripple, Bitcoin Cash, Ether and Litecoin ("E-Token"), (ii) fiat token ("F-Token" together with E-Token referred to as "Token"), (iii) precious metals ("M-Token") or (iv) the sell and purchase of Token with a currency that is legal tender (gesetzlich anerkanntes Zahlungsmittel). The E-Tokens traded on Bitpanda Systems can be changed, amended or modified at any time and in the sole discretion of Bitpanda. The services with respect to M-Token are exclusively offered by Bitpanda Metals GmbH and not by Bitpanda itself.
Exchange (Tausch) and sale/purchase (Verkauf/Kauf) with Bitpanda is exclusively done in the following way: You offer bindingly to exchange, sell or buy (part of) Token(s) to Bitpanda. To make such binding offer you have to (i) correctly fill in all necessary, valid and correct data on Bitpanda's respective trading screen, and (ii) click/confirm either "Buy now" or "Sell now" button (item (ii) referred to as the "Final Offer Click"). The conditions offered by Bitpanda for your order are valid for one minute ("Price Guarantee") which is the maximum time to validate and confirm the conditions by the Final Offer Click. For the avoidance of doubt in this context the word "buy" is to be interpreted and qualified exclusively as "binding offer to accept the receipt of E-Token in exchange for the specified amount in a currency which is legal tender or F-Token" or "binding offer to accept the receipt of F-Token in exchange for the specified amount in a currency which is legal tender" and the word "sell" "is to be interpreted and qualified exclusively as "binding offer to accept the receipt of F-Token or the specified amount in a currency which is legal tender or the equivalent amount in form of Cooperation Vouchers (see item 6) in exchange for Token".
"Bitpanda Savings" with Bitpanda is exclusively done in the following way: You offer bindingly to purchase (part of) E-Token on a regular and recurring basis from Bitpanda ("Multiple Debit Order"). To make such binding offer you have to (i) correctly fill in all necessary, valid and correct data on Bitpanda's respective trading screen and (ii) click/confirm "Confirm now" button (item (ii) referred to as the "Final Offer Click Savings" together with the Final Offer Click the "Final Offer Clicks"). For the avoidance of doubt in this context "Confirm now" is to be interpreted and qualified exclusively as "binding offer to accept the receipt of E-Token on a regular and recurring basis in exchange for the specified amount in a currency which is legal tender".
A "Bitpanda Swap" with Bitpanda is exclusively done in the following way: You offer bindingly to exchange (part of) E-Tokens into another type of E-Token or (part of) F-Tokens into another type of F-Token. To make such binding offer you have to (i) correctly fill in all necessary, valid and correct data on Bitpanda's respective trading screen and (ii) click/confirm "Swap now" button (item (ii) referred to as the "Final Offer Click Swap" together with the Final Offer Click the "Final Offer Clicks"). For the avoidance of doubt in this context "swap now" is to be interpreted and qualified exclusively as "binding offer to accept the receipt of E-Token in exchange for the specified amount of another type of E-Token" or “binding offer to accept the receipt of F-Token in exchange for the specified amount of another type of F-Token".
The offers mentioned in item 3.1.1, 3.1.2 and 3.1.3 are herein referred together as "Bitpanda Client Offer". You are bound by a Bitpanda Client Offer for a period of one week after the respective Final Offer Click ("Offer Period"). Bitpanda confirms to you immediately after having received a Bitpanda Client Offer the receipt thereof.
After having received a Bitpanda Client Offer Bitpanda may or may not accept such offer by factual fulfilling of the offer (tatsächlicher Erfüllung des Angebots) at Bitpanda's sole discretion within the Offer Period (the "Contract Conclusion and Order Fulfillment Action" or "CCOFA"). For any payments in currency that is legal tender from and to you Bitpanda shall use a payment service provider. In case Bitpanda factual fulfilled the Bitpanda Client Offer without full receipt of the payment as agreed in the Bitpanda Client Offer, you are obliged to pay such outstanding amount ("Default in Payment"). In case of any Default in Payment the consequences as outlined in item 4.2 and 8.8 apply.
Any figures, numbers, exchange reference prices or other relevant publications by Bitpanda, either on relevant websites or mobile applications or in another way, are in no case offers, nor binding offers, nor guarantees for an exchange but always to be seen as invitations to you to provide offers for exchange to Bitpanda (invitation ad offerandum).
Bitpanda exclusively allows Bitpanda Clients to make exchange offers based on positive balances on the respective Bitpanda Client Account. Short selling, meaning an offer with respect to Token which are not booked as positive balance on the respective Bitpanda Client Account, is forbidden and blocked by the system. A Bitpanda Client Offer is technically limited with your positive balance of such offer and the limits pursuant to your verification level. Bitpanda reserves the right to further limit the range of a Bitpanda Client Offer at Bitpanda's sole discretion to certain specified limits per Bitpanda Client.
Delays in the processing of the Bitpanda Client Offers can occur due to unforeseen technical disruptions. Therefore, neither Bitpanda nor Bitpanda Metals GmbH does offer any guarantee of immediate offer processing nor assumes any liability related thereto, in particular not with respect to any changes of prices, valuations or other conditions with respect to any offered Tokens or services, except the Price Guarantee as outlined in item 3.1.1 of these GTC.
You are aware that there might be significant delays when shipping Token to your Bitpanda Account Wallet, since most Token are stored "cold", which means offline. Respectively additional non-automated handling might be necessary triggering such delays.
Bitpanda Systems allow only one account per Bitpanda Client ("Bitpanda Client Account"). Double-accounts are strictly forbidden. Should another account (the "double-account") be created in addition to your first account (the "original-account"), the following applies: Bitpanda has the right to block and keep the double-account locked. Tokens which are stored on the double-account will be transferred by Bitpanda to the Bitpanda Client's original-account provided that the Bitpanda Client can proof (for example via the identification service used by Bitpanda) that they are the same person. In such cases, Bitpanda is authorised to charge an administrative fee of EUR 5.00 and if necessary deduct the fee from the transferred Token(s).
Bitpanda reserves the right to lock and/or freeze and/or close a Bitpanda Client Account (including the block (Blockierung) of a transaction, reverse (Rückabwicklung) of a transaction, hold (Aussetzung) of a transaction, rescission (Rücktritt) from a contract/transaction, the loss of any vouchers) immediately and without further notice to the Bitpanda Client, if
such Bitpanda Client has been accused of (including any reasonably documented media reports or market rumors on): fraud, terror financing, money laundering, tax fraud, or any other breach or violation of relevant criminal, administrative or tax laws in any country of the world, being part of a Ponzi scheme of any kind, using matrix programs/ pyramid programs/ multi-level marketing or other high risk business detrimental to customers of any kind (in particular if participating in a program as set forth under item 13.5); unlawful activity in any country of the world; forbidden gambling; intellectual property or proprietary rights infringement, counterfeit or unauthorized goods; using/distributing drugs and drug paraphernalia or substances designed to mimic illegal drugs; producing/distributing adult content and services; using unfair, predatory or deceptive practice via customers or persons; etc.
Bitpanda has been informed of official investigations (by any competent public authority, in particular but not limited to any public prosecutors in the field of criminal law or tax agents) against such Bitpanda Client with respect to fraud, terror financing, money laundering, tax fraud, or any breach or violation of relevant criminal, administrative or tax laws in any country of the world.
a Bitpanda Client has breached his obligations against Bitpanda under the GTC (e.g. any delayed payment) without curing such breach within 10 "Business Days".
a Bitpanda Client has breached any rules or regulations of a payments service provider.
a Bitpanda Client has breached any rules or regulations of Bitpanda Metals GmbH.
a Bitpanda Client has opened more than one account with Bitpanda.
a Bitpanda Client breaches the single payment service provider account rule (item 8.11) and uses together with another Bitpanda Client the same payment service provider account (e.g. bank account, Neteller account, etc) or use a third-party bank account, third-party credit cards etc.
a Bitpanda Client uses an account without legal entitlement to use such account.
a Bitpanda Client conceals the correct identity by providing incorrect data regarding the Bitpanda Client Account or an account with a payment service provider.
a Bitpanda Client materially breaches the payment rules, in particular but not limited to item 8.12, as set forth under the GTC causing significant efforts without curing the problems within 10 Business Days.
a Bitpanda Client materially breaches the rules of the Tell-a-Friend Program (set forth under item 13.5) and does not cure the breaches within a reasonable grace period (depending on the breach between 24 hours and 5 Business Days).
a Bitpanda Client manipulates Bitpanda Systems or any Bitpanda group's services. Such manipulation is in particular any use of an automated system (e.g. bot) or any other use which contradicts normal and typical trading behaviour of human beings and, hence, indicates the involvement of a certain technology, software and/or any system automating such trading, except such use has been previously agreed with Bitpanda.
If Bitpanda is engaged by you to remedy a declared and/or alleged deficiency and it is proven that no deficiency exists, existed or that the deficiency is or was in your sphere, Bitpanda is entitled to charge compensation for any resulting expense.
Bitpanda may charge – in addition to any damage claims which Bitpanda might have against such Bitpanda Client – for Bitpanda's additional efforts in connection with items 4.2. and 4.3 a processing fee of up to EUR 50.00 or any part of E-Token having the value of up to EUR 50.00 at the time of the measure set in accordance with item 4.2 and 4.3.
Bitpanda System uses its own token system (F-Token, E-Token and M-Token) which are booked in the respective storing sub-accounts (each a "Wallet") of the respective Bitpanda Client Account. Only F-Token, E-Token and M-Token booked in the respective Wallets in the Bitpanda Client Account may and can be used for making a Bitpanda Client Offer with respect to offering Tokens. The Wallet for F-Token is named "Fiat Wallet".
F-Tokens, which are exclusively offered by Bitpanda, are designated
for support and facilitation reasons as an extra service towards Bitpanda Clients, in particular to enable the Bitpanda Client to act faster with respect to Bitpanda Client Offers.
for the exclusive use of such F-Token within a Bitpanda System to exchange for E-Tokens. An exchange of F-Token outside of a Bitpanda System is impossible. An exchange of F-Token to another Bitpanda Client is impossible.
F-Token are designated to provide for quick options to act as Bitpanda Client as "support tools" for the Bitpanda Clients and shall in no event be seen as a deposit (Einlage) of any kind. Therefore, if a Bitpanda Client does not use an F-Token in exchange for another Token within a period of 12 months after such F-Token has been booked on the Bitpanda Client's Wallet ("Reference Period"), Bitpanda shall deduct F-Token and or parts of F-Token having the monetary value of EUR 5.00 (based on the figures used by Bitpanda in the Bitpanda System) from the Bitpanda Clients Account per calendar month as long as the Bitpanda Client does not make valid use of the respective F-Token. Every time the Bitpanda Client uses the respective F-Token the Reference Period restarts from zero.
You may send your M-Token to other Bitpanda Clients, however, Bitpanda Systems prohibit and do not allow the trade of M-Token between Bitpanda Clients.
For any airdrop of Bitpanda itself ("Bitpanda Airdrop") Bitpanda automatically books the respective Token or any other digital information unit distributed in such Bitpanda Airdrop to the respective Bitpanda Client Account.
For any airdrop of other persons than Bitpanda, Bitpanda does not automatically credit any Token or any other digital information unit to the respective Bitpanda Client Account. You have to monitor any airdrop possibilities yourself and if you want to participate in such airdrop you must withdraw the respective Token from the Bitpanda system and book it into the respective system which you think fits to participate in such airdrop. Bitpanda does not advice on such other airdrops or on ways to participate in such airdrops and you move the Token at your own risk out of a Bitpanda System. Bitpanda does not and will not inform you on airdrops other than Bitpanda Airdrops.
Bitpanda applies the fork policy as attached hereto ("Bitpanda Fork Policy") and you accept the Bitpanda Fork Policy as part of the GTC.
Vouchers of cooperation partners may be offered on Bitpanda Systems as a pay-out option in case you wish to sell Token in exchange for a voucher of such a cooperation partner ("Cooperation Voucher"). Presently, Bitpanda System offers Cooperation Vouchers of Amazon EUR S.A.R.L. which can be used solely via www.amazon.de. Any changes, amendments and/or modifications of the offered Cooperation Voucher are in the sole discretion of Bitpanda and may take place at any time.
If you choose a payout option via Cooperation Voucher (see item 3.1.1), the chosen Cooperation Voucher will be bought in an amount equivalent to the value of the sold Token from the cooperation partner. Subsequently, Bitpanda System displays the code of the Cooperation Voucher in the Bitpanda Client's Account and sends it to Bitpanda Client's last disclosed email address. Upon displaying and sending the code of the Cooperation Voucher to your account and last disclosed email address the assumption of risk, especially the risk of use by third party and loss, passes to you.
It is not possible to return a Cooperation Voucher to Bitpanda or Bitpanda Metals GmbH.
Bitpanda Systems offer vouchers, which can be used by you in exchange for Token on Bitpanda Systems ("Bitpanda To Go" or "Token-Voucher").
'Bitpanda To Go' is distributed via partner firms and can be exclusively used within a Bitpanda System after having become a Bitpanda Client.
Each Token Voucher has to be used in one single transaction. This means that the Token Voucher may not be split up for different transactions but may be used only for one single Bitpanda Client Offer. The exchange rates at the time of the use of the Token Voucher via Bitpanda Systems (and not at the time of the purchase of the Token Voucher) apply (see item 8.1).
Each Token Voucher is valid only for a period of 3 years after the date of purchase of such Token Voucher.
Each Token Voucher is individualized and there is no possibility to recover any damaged Token Voucher or lost Token Voucher. Any such purchaser of Token Voucher is solely liable to keep the Token Voucher in such condition that it can further be used in the Bitpanda System. Bitpanda assumes no liability for any damage or loss (including theft) of any Token Voucher by a purchaser of such Token Voucher and Bitpanda assumes no liability for any circumstances which are in the Token Voucher purchaser's sphere resulting in the fact that the Token Voucher cannot be used in a Bitpanda System.
Prices and/or exchange rates published in connection with the Final Offer Click are final and binding for the Bitpanda Client Offer (each a "Final Rate").
Final Rates contain the following parts, which are shown on the webpage of the Final Offer Click:
in case you want to purchase F-Token:
(i) offered amount in a currency that is legal tender
(ii) F-Token received if offer is accepted by Bitpanda
(iii) bonus in F-Token (volume of the bonus depending on which payment method you have chosen) booked directly on the Euro Wallet if offer is accepted by Bitpanda
(iv) Final Rate, being the sum of items i-iii above
in case you want to purchase E-Token:
(i) offered amount in a currency that is legal tender
(ii) E-Token received if offer is accepted by Bitpanda
(iii) bonus in the respective E-Token (volume of the bonus depending on which payment method you have chosen) booked directly on the E-Token Wallet if offer is accepted by Bitpanda
(iv) Final Rate, being the sum of items i-iii above
in case you want to exchange F-Token for E-Token:
(i) offered F-Tokens
(ii) E-Token received if offer is accepted by Bitpanda
(iii) Final Rate, being the sum of items i-ii above
in case you want to exchange E-Token for F-Token:
(i) offered E-Tokens
(ii) F-Token received if offer is accepted by Bitpanda
(iii) Final Rate, being the sum of items i-ii above
in case you want to exchange E-Token for another different E-Token:
(i) offered E-Tokens
(ii) other different E-Token received if offer is accepted by Bitpanda
(iii) Final Rate, being the sum of points i-ii above
in case you want to exchange F-Token for another different F-Token:
(i) offered F-Tokens
(ii) other different F-Token received if offer is accepted by Bitpanda
(iii) Final Rate, being the sum of points i-ii above
in case you want to use Bitpanda Savings
(i) offered amount in a currency that is legal tender
(ii) E-Token received if offer is accepted by Bitpanda and pursuant to the applicable exchange rates listed on Bitpanda Systems at the time of CCOFA which occurs at the latest within 72 hours after the point in time specified by you in advance
(iii) Final Rate, being the sum of points i-ii above
Each Bitpanda Client Offer must at least have a monetary value (based on the figures used by Bitpanda System), stated by the respective Final Rate of EUR 1.00.
Payments in a currency which is legal tender to and from Bitpanda from and to you are transferred by the respective payment service provider and not by Bitpanda itself.
Transfers of Token are conducted by Bitpanda within Bitpanda Systems.
Final Rates and/or any other payments or services have to be paid and/or transferred by you immediately after the Final Offer Click.
In case of using Bitpanda Savings, you can choose between SEPA direct debit mandate or recurring credit card debiting as payment method:
SEPA direct debit mandate: The respective payment amount is immediately payable and due for collection on the respective recurring purchase point in time specified by you in advance. By using SEPA direct debit mandate, you hereby revocably grant Bitpanda or a company affiliated with Bitpanda a SEPA direct debit mandate in order to collect the payments payable by you when due from your specified account by means of a recurring and regular SEPA direct debit. You hereby also authorize your bank to redeem the direct debits. Your bank is also entitled to decline direct debits, especially if your account does not have sufficient cover. You have the right to initiate a chargeback to your account within 56 calendar days (8 weeks) from the debit date without stating any reasons. Since you have been informed of the amount and the debit dates accordingly, you revocably waive the right to obtain pre-notifications before collections of direct debits are made. You are obliged to provide sufficient funds on your account on the due date. If collection via SEPA direct debit mandate is not possible (e.g. bank refuses or rejects the direct debit), you will bear any resulting costs (e.g. bank fees). This also applies if you terminate the SEPA direct debit mandate. In such a case, the provisions of point 8.9 and 8.10 apply equally. You are aware and accept that the initial setup of a SEPA direct debit mandate may take up to ten calendar days after submitting your necessary data to Bitpanda until it is fully implemented and hence, direct debits can be executed (the same applies in case you amend the amount of your Multiple Debit Order).
Recurring credit card payment: The respective payment amount is immediately payable and due for collection on the respective recurring purchase point in time specified by you in advance. Hence, you authorize Bitpanda to charge your credit card accordingly and in accordance with the general terms and conditions applicable for your credit card. You are obliged to provide sufficient funds on your credit card on the due date. If collection by credit card is not possible (e.g. insufficient funds), you will bear any resulting costs (e.g. credit card fees). In such a case, the provisions of point 8.9 and 8.10 apply equally.
If execution of a Multiple Debit Order is not possible, for whatever reason, no E-Token will be credited to your Bitpanda Client Account. In such a case, Bitpanda will notify you by e-mail of the failure of executing the order.
You may revoke a Multiple Debit Order issued by SEPA direct debit or credit card at any time. A revocation of the SEPA direct debit shall take effect at the time of the event occurring earlier: (i) the revocation has arrived at your bank or (ii) at least two Business Days have elapsed since your revocation communicated to us.
Bitpanda is entitled to refuse the service Bitpanda Savings to individual Bitpanda Clients for objective reasons.
Until the purchase price, including all fees and expenses, and/or any other outstanding amounts and/or claims have been fully paid, or any Tokens in exchange have been fully transferred to Bitpanda, any Token or proceeds thereof, remain the property of Bitpanda (Reservation of Title; Eigentumsvorbehalt) and Bitpanda has a right of retention (Zurückbehaltungsrecht) regarding the Tokens of the respective Bitpanda Client. This reservation remains in force regardless of any form of processing or blending of goods, which may take place in any location worldwide.
You are in delay with your payment/transfer if the respective payment/transfer is not booked on Bitpanda's accounts (including wallets and storages of Bitpanda) at the time when the respective CCOFA (as set forth under item 3.1.5) has been completed by Bitpanda or a collection via SEPA direct debit mandate cannot be fulfilled (see point 8.7). Bitpanda cannot be in delay because Bitpanda either accepts an offer by completing the respective CCOFA or denies an offer in all other cases of not completing the respective CCOFA.
In the case you are in delay with your transfer, Bitpanda may charge reminder fees to a reasonable relation to the amount in delay/value of transferred Tokens in delay and as far as such fees are necessary to cover adequate costs of Bitpanda to administer such delay and enforce Bitpanda's rights (a total amount of at least EUR 5.00 up to a maximum of EUR 15.00 will be charged). In case the respective Bitpanda Client does not settle debts within reasonable time, Bitpanda reserves the right to entrust a debt collection agency with the collection of the claimed debt. In such case Bitpanda will additionally charge EUR 5.00 processing fee for claims between EUR 0 and EUR 500.00 and EUR 10.00 processing fee for claims of more than EUR 500.00. Furthermore, any additional expenses charged by the debt collection agency towards Bitpanda complying with the "Verordnung des Bundesministers für wirtschaftliche Angelegenheiten über die Höchstsätze der Inkassoinstituten gebührenden Vergütungen" (BGBI Nr. 141/1996 idgF), will be charged to the Bitpanda Client, as long as these are reasonable and necessary to cover adequate prosecution costs.
Bitpanda allows within the single account rule (item 4.1) also only a single match between a Bitpanda Client Account and a payment service provider account (e.g. bank account, Neteller account, etc). Respectively any account with a payment service provider may be used only by one single Bitpanda Client. The name of the payment service user must match the name of the Bitpanda Client attached to the respective Bitpanda Client Account.
You have to fully comply with the data disclosure requirements in the payment processes, in particular when paying via SEPA. If you do not comply with the data disclosure requirements Bitpanda cannot match the respective payment with your Bitpanda Client Account with the consequence that Bitpanda has to start a manual tracking process, for which Bitpanda shall charge you a processing fee in addition to any damage claims (if any) according to item 4.3 above.
Bitpanda reserves the right in all cases where a failure occurs with respect to payments from Bitpanda to you, which is in your sphere (e.g. incorrect IBAN provided by you or technical failure of your payment service provider, etc) to transfer instead (parts of) available F-Tokens having the same value in a currency which is legal tender at the time when the failure has occurred. The received F-Tokens completely replace the payment without any further claim.
Bitpanda reserves the right to change, amend and/or disallow accepted payment methods at its own discretion.
In the case of transferring E-Token from and to a Bitpanda System to an external blockchain, meaning out of or into a Bitpanda System,
transaction fees or miner-fees may occur, which must be settled directly by the Bitpanda Client.
the transaction-ID, as generated by the network, serves as irrefutable proof of the completed transfer of E-Token from Bitpanda to Bitpanda Client's last disclosed wallet-address. Such transaction-ID will be communicated also to the Bitpanda Client's last disclosed email address as part of a delivery confirmation email.
the transaction is completed and cannot be reversed once the transaction appears on an external blockchain network. You are aware and accept that from this point onwards Bitpanda has no influence anymore on the transaction and whether or not you have access to such transferred E-Token via your last disclosed wallet-address. You are aware and accept that the transfer can only be accepted by a confirmation on the blockchain and that Bitpanda assumes no liability whatsoever, that such confirmation is given. You assume full responsibility for the receipt of the adequate transaction confirmation by an external blockchain.
upon the transfer of the E-Token out of a Bitpanda System the assumption of risk, especially the risk of deterioration and loss, passes to you.
You are solely responsible for the accuracy of your own wallet-addresses outside of a Bitpanda System and for ensuring that they are correct and kept up to date. This applies in particular to a transfer from a certain E-Token to a wallet-address which is meant for another E-Token (e.g. Bitcoin to Litecoin). Once the E-Token is transferred to your last disclosed wallet address, the E-Token cannot be transferred back or sent to another wallet-address. Bitpanda assumes no liability whatsoever for any failures with respect to wallet addresses outside of a Bitpanda System.
You are solely responsible for the accuracy of your own wallet-addresses inside a Bitpanda System and for ensuring that it is correct and kept up to date. This applies in particular to a transfer from a certain E-Token to a wallet address which is meant for another E-Token (e.g. Bitcoin to Litecoin). Once the E-Token is transferred to your wrong E-Token Wallet, the E-Token cannot be transferred back or sent to another E-Token Wallet. Bitpanda assumes no liability whatsoever for any failures of a Bitpanda Client with respect to wallet addresses inside a Bitpanda System.
You are obliged to ensure, that in the case of E-Token refunds which are made by third parties onto the hot wallet of Bitpanda that these transactions can be assigned faultlessly to you. Such a case may occur, when you transfer E-Token from Bitpanda's hot wallet to a third party and the recipient sends the appropriate refunds back to Bitpanda’s hot wallet.
You must explicitly give up your 14-day right of withdrawal, from which consumers benefit according to section 11 of the "Fern- und Auswärtsgeschäfte-Gesetz" (the "FAGG"), in order to allow Bitpanda in accordance with section 18 para 1 no 11 FAGG to transfer E-Token or any other cryptographic blockchain-based digital information units (as digital content not stored on a physical data carrier) before the right of withdrawal expires. Bitpanda Systems transmit a confirmation of the closed contract to the respective Bitpanda Client according to section 5 para 2 of the FAGG immediately after the CCOFA.
In the course of delivering the negotiated services, Bitpanda is compliant with the GDPR as set forth in the Data Protection Terms.
You as a Bitpanda Client understand and accept the following risks in connection with using Bitpanda Systems. In particular, but without being limited to these examples, you understand the inherent risks set forth above and hereinafter:
(i) Risk of software weaknesses: The underlying software application and software platform, the Bitpanda Systems, mobile applications and System technology, the smart contract systems and other involved software and technology and technical concepts and theories are still in an early development stage and unproven. There is no guarantee or warranty that the process for receipt, use and ownership of any cryptographic blockchain-based digital information units will be uninterrupted or error-free and there is an inherent risk that the software and related technologies and theories could contain weaknesses, vulnerabilities or bugs causing, inter alia, the complete loss of any cryptographic blockchain-based digital information units, in particular but not limited to Token, Euros or any value of any cryptographic blockchain-based digital information units.
(ii) Regulatory risk: Blockchain technologies allow new forms of interaction. It is possible that certain jurisdictions will apply existing regulations, or introduce new regulations addressing, on blockchain technology-based applications, which may have negative influence on the current setup of the systems and which may, inter alia, result in substantial modifications of the any cryptographic blockchain-based digital information units/ Bitpanda System technology, including its termination or the loss of any cryptographic blockchain-based digital information units or any value which any cryptographic blockchain-based digital information units might have. Bitpanda System technology is planned for a market, which is not regulated by financial markets rules. It is the design and intended structure not to fall under any financial market rules and Bitpanda and Bitpanda Metals GmbH intend to design, modify and/or adapt the Bitpanda System technology in such way that financial market rules are not applicable on any cryptographic blockchain-based digital information units and/or Bitpanda System technology. Respectively within the regulatory risk category also changes in the Bitpanda System technology with respect to such adaptions, amendments and re-designs may cause termination or the loss of any cryptographic blockchain-based digital information units or any value which any cryptographic blockchain-based digital information units might have.
(iii) Risk of abandonment / lack of success: The allocation of any cryptographic blockchain-based digital information units and the development of the any cryptographic blockchain-based digital information units technologies might be abandoned for a number of reasons, including lack of interest from industry, community and/or the public, lack of funding, lack of commercial success or prospects (e.g. caused by competing projects). Respectively even if Bitpanda System technology is partially or fully developed and launched, it could happen that any cryptographic blockchain-based digital information units do not receive any functionality.
(iv) Risk of theft and internet vulnerability: The underlying software application and software platform, the Bitpanda System technology, the smart contract system(s), other involved software, other technology components and/or platforms may be exposed to electronical or physical attacks that could result in theft or loss of cryptographic blockchain-based digital information units, or the theft or loss of private data, impacting the ability to develop, launch or use Bitpanda System technology. You should be aware that SMS/ messages and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Bitpanda or Bitpanda Metals GmbH. You should always log into your Bitpanda Client Account through https://www.bitpanda.com to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice. You should note that phishing attacks often occur despite SMS or email or equivalent services, via search engines or ads in search engines, or other fraudulent links. Neither Bitpanda nor Bitpanda Metals GmbH does take any responsibility for lost Tokens or any other funds due to spoofing, phishing or other equivalent attacks.
(v) Risk of blockchain mining attacks: As with any other public blockchain-based systems the Bitpanda System technology may be susceptible to attacks including but not limited to double-spend attacks, majority mining power attacks, “selfish-mining” attacks, and race condition attacks or any other mining or non-mining related attacks. Any successful attacks present a risk to the Bitpand System technology, expected proper execution and sequencing of cryptographic blockchain-based digital information units transactions, and expected proper execution and sequencing of software computations.
(vi) Risk of depreciation in value / extreme volatility: As cryptographic blockchain-based digital information units are not regulated the value of cryptographic blockchain-based digital information units is assessed differently. Respectively the value of cryptographic blockchain-based digital information units in whatever form might experience extreme volatility and/or the value of cryptographic blockchain-based digital information units might decline to zero. As additional cost with respect to regulatory or other risks might be triggered – and if such cost are added for the purpose of calculation to the value of cryptographic blockchain-based digital information units (whatever value you might give to the cryptographic blockchain-based digital information units) – cryptographic blockchain-based digital information units might also decline in their value to zero.
(vii) General risk: There is no guarantee/warranty whatsoever on cryptographic blockchain-based digital information units and/or the success of the Bitpanda System technology, expressed or implied, to the extent permitted by law, and that cryptographic blockchain-based digital information units are created and obtained at the sole risk of the Bitpanda Client on an “as is” and “under development” basis and without, to the extent permitted by law, any guarantees/warranties of any kind, including, but not limited to, warranties of title or implied warranties, merchantability or fitness for a particular purpose;
(viii) Market and community risk: You are aware of the risks of soft and hard forks and splitting including the broad possible changes to Bitpanda System technology which might be imposed by the market or community on Bitpanda / Bitpanda System technology.
(ix) Tax risk: The tax consequences of the allocation or purchase of cryptographic blockchain-based digital information units (in whatever form) as well as the exchange of cryptographic blockchain-based digital information units, the holding of cryptographic blockchain-based digital information units (in whatever form), the alienation of cryptographic blockchain-based digital information units (in whatever form) and/or any other action or transaction related to cryptographic blockchain-based digital information units may have tax implications at the level of a Bitpanda Client; therefore, you should contact your own tax advisors on the tax consequences in connection with the cryptographic blockchain-based digital information units and the Bitpanda System technology; by making a Bitpanda Client Offer to Bitpanda, and/or by receiving, using or holding cryptographic blockchain-based digital information units, and to the extent permitted by law, you agree not to hold any associated party (including Bitpanda, Bitpanda's auditors, Bitpanda's contractors, Bitpanda's advisors, Bitpanda's employees or Bitpanda's founders) liable for any tax liability associated with or arising from making an Bitpanda Client Offer, the allocation, use or ownership of cryptographic blockchain-based digital information units or any other action or transaction related to cryptographic blockchain-based digital information units.
Investing in cryptographic blockchain-based digital information units is highly speculative with a risk of loss of the entire capital invested. Such investment is only suitable for users, who can bear a loss of the entire invested capital.
Investing in cryptographic blockchain-based digital information units means investing in something totally new and unpredictable. Such investment is only suitable for users, who want to take maximum risk.
Cryptographic blockchain-based digital information units are no currencies or means of payment and are neither accepted by states, central banks nor must a private person accept them in any way.
Bitpanda does not take any responsibility for the prices of precious metals and you trade in precious metals at your behalf and risk.
Bitpanda does not take any responsibility for cryptographic blockchain-based digital information units, that are or tend to be collateralized, backed or pegged by a currency that is legal tender or any other asset of whatever form (e.g. stablecoins) as all actions in connection to such cryptographic block-chain-based digital information units are in the sole responsibility of its issuer and Bitpanda has no discretion over such actions. You agree and confirm that such cryptographic blockchain-based digital information units are collateralized, backed or pegged solely by the issuer and not by Bitpanda itself. Therefore, you cannot redeem or convert such cryptographic blockchain-based digital information units with Bitpanda.
You use the offered Bitpanda Systems at your own risk.
You are aware that technology based systems like Bitpanda Systems need maintenance work and development work and that for such work interruptions of the systems (planned and unplanned) are necessary and system immanent.
via business clients only be liable for any direct and foreseeable damage in the case of intent or in cases physical damages of persons negligently caused by Bitpanda.
via consumers only be liable for any direct and foreseeable damage in the case of intent, gross negligence or in cases of physical damages of persons negligently caused by Bitpanda.
in no case be liable for indirect damages, consequential damages, especially regarding damages to other software, lost profit, pure property damages of a Bitpanda Client or third party damage.
in particular not be liable for damages caused by interruptions of Bitpanda Systems which are necessary for maintenance work or to avoid network disturbances and/or which are caused by inevitable occurrences which are outside Bitpanda's and Bitpanda Metals GmbH's control (e.g. energy network disturbances; regulatory authority interference or on-site visits; strikes, riots, environmental causes like earthquakes, storms, etc; wars or national or international conflicts with and without arms; international or national sanctions against certain products, services, persons, countries; legal limitations to cryptographic blockchain-based digital information units at any time or place worldwide; network interference, computer failures or criminal activities through third parties (for example hacking).
not be liable for and cannot guarantee that the security certificates displayed on any Bitpanda System are completely secure.
not be liable for any loss of customer data (e.g. due to hacker attacks) which are beyond Bitpanda's and Bitpanda Metals GmbH's sphere. A Bitpanda Client shall be informed immediately about the loss of data.
assume no liability for (i) stored E-Token in any hot and/or cold wallet for a Bitpanda Client; (ii) information of the Bitpanda Client used for transactions into or out of Bitpanda Systems, (iii) transactions into or out of Bitpanda Systems, (iv) a Bitpanda Client or person using websites, mobile applications or services, not provided by Bitpanda or Bitpanda Metals GmbH such as third party wallet services or any other services of any third party and (v) any user's login data, Bitpanda Client login data, 2FA data, or other user data. In using websites or services, not provided by Bitpanda or Bitpanda Metals GmbH such as wallet services or any other services of any third parties, Bitpanda and Bitpanda Metals GmbH expressly disclaim any liability for the third-party services and are not responsible for the performance of the third-party services or supplier. You as a Bitpanda Client use these services completely at your own risk. Funds sent to such third parties cannot be reverted, as these parties are not willing to. We can and will not check the reliability of these third parties. We have no obligation to contact or solve the problem with any third party.
Bitpanda undertakes to care for the E-Token stored by the Bitpanda Client to the extent to which it is reasonably technically manageable in Bitpanda Systems and endeavours to store the majority of these "cold" – meaning offline.
Bitpanda offers a refer-a-friend program for an undetermined period of time. A respective referral code for this program can be found in the Bitpanda Client's Account. You may recommend a person to register as a new Bitpanda Client ("Promoter") and to use the Promoter's referral code ("Promoter Referral Code").
You as a Promoter receive
(i) EUR 10.00 in F-Token for every fully verified Bitpanda Account created by using the Promoter Referral Code ("Promotion Fee"). The referred Bitpanda Client has to complete the verification successfully and purchase E-tokens of an equivalent amount of EUR 10.00.
(ii) The referred Bitpanda Client receives EUR 10.00 in F-Token ("Referral Fee") once the verification was completed successfully and the referred Bitpanda Client purchased E-Tokens of an equivalent amount of EUR 10.00.
The Promotion Fee and the Referral Fee will be booked in form of F-Token and can be time-displaced.
Within the context of this Tell-a-Friend Program and for any other context, a Promoter may only use advertising materials provided by Bitpanda. Alterations to these materials or the use of materials created by the Promoter are strictly forbidden.
Spamming, cold calling or any other intrusive advertising measures are strictly forbidden.
Any act on behalf of Bitpanda is forbidden (e.g. sending messages on behalf or in the name of Bitpanda to persons; publishing postings or publishing any statement on behalf of Bitpanda, editing the logo(s), brands or other material of Bitpanda, promoting any discounts for the services of Bitpanda (except for discounts which are published by Bitpanda themselves)).
Any Promoter must refrain from any Pay Per Click (PPC) or Search Engine Marketing (SEM) activity, including but not limited to Google Adwords, Bing Ads, in terms of (i) advertising on behalf of Bitpanda and leading users directly to Bitpanda Systems, the Promoter’s website or any other third party website as a result of that paid advertising, as well as (ii) bidding on Bitpanda brand terms, including any forms of misspellings and typos, also (iii) using Bitpanda brand terms, including any misspellings or typos within the paid ads text, and (iv) directly competing against Bitpanda ads in order to show on the search results pages.
Any Promotion Fee is booked in the Bitpanda Client Account of the Promoter and must be redeemed within 180 days by using it in exchange for E-Token. If a Promotion Fee is not used validly within 180 days it becomes invalid.
Persons with residence/seat in Germany are excluded from the participation in the "Tell-a-Friend Program" due to regulatory reasons in Germany.
You may not transfer E-Token out of the Bitpanda Systems in an ICO (Initial Coin Offering), or a comparable offer where digital currency or assets are returned, to the respective smart contract unless specifically authorised by Bitpanda. Should you do so anyway, the returned digital currency or assets will be credited to Bitpanda (see item 8.18 which applies). You accept to meet these regulations and agree to help the support with the return of the digital currency or assets. Thus, Bitpanda is entitled to a reimbursement of costs.
Bitpanda has the right to disclose any data to any competent authority if the data is requested to be disclosed by such authority in order to track or investigate any relevant cases under the Austrian Criminal Code (StGB). Bitpanda reserves the right to cooperate with such authorities to the maximum extent possible.
You accept and confirm with each transaction hereunder that you accept and confirm these GTC in the current form.
If one or more of the provisions of these GTC or one or more of the schedules hereto are or will become invalid or unenforceable, or if one or more of the provisions of these GTC or one or more of the schedules hereto are or will become incomplete, the other provisions of these GTC and the schedules hereto will remain valid without limitation, save that the main obligations of the parties hereunder remain unaffected. Such provision – having been found illegal or unenforceable in whole or in part, shall be ineffective solely to the extent of such determination of invalidity or unenforceability only with respect to the jurisdiction in which it has been found illegal or unenforceable, without having any effect on any other jurisdiction. Each invalid or unenforceable provision shall be replaced or completed by a valid and enforceable provision in such a way that the new provision closely reflects the legal and economic effects the parties have concurrently aimed at in the invalid or unenforceable provision.
Changes to and amendments of these GTC, including this clause, may be made by Bitpanda at any time and become effective at the earlier of (i) the Bitpanda Client accepts online the amended GTC or (ii) within 1 month after having published such changes or amendments.
The GTC exclusively govern the relationship between you and Bitpanda and supersede any prior statements or agreements. Any terms and conditions (AGB) of you are excluded from being applicable on the relationship between you and Bitpanda.
The failure of Bitpanda to enforce or to exercise, at any time or for any period of time any term of or any right or remedy arising pursuant to or under the GTC shall not constitute, and shall not be construed as, a waiver of such term or right or remedy and shall in no way affect Bitpanda's right to enforce or exercise it later, provided that such right is not time barred, expired or precluded. Any waiver to this effect must be explicitly made in writing.
Bitpanda and you agree on English language with respect to our communication. Subject to the German terms in brackets referring to Austrian legal terms (which shall be interpreted only with respect to their meaning under Austrian law and with respect to the German language term in brackets), any other language used shall be only used for purposes of convenience. Respectively every communication or notice shall be made in English language. The English language version of these GTC is the prevailing version.
The GTC and any transaction hereunder shall be governed by and construed in accordance with the laws of the Republic of Austria to the exclusion of the provisions of the United Nations Convention on the International Sale of Goods and without giving effect to any statutory conflict of law provisions or rules that would cause the application of the law of any jurisdiction other than Austria.
Any and all disputes or divergences or claims shall be exclusively dealt with the court having pertinent competence for 1010 Vienna.
A fork is a situation in which a blockchain splits into two separate chains temporarily or permanently ("Fork"). Forks are a natural occurrence during mining, where two chains following the same consensus rules temporarily have the same accumulated proof-of-work and are both considered valid. They can also occur as a consequence of the use of two distinct sets of rules trying to govern the same blockchain. Forks have been used in cryptocurrencies in order to add new features to a blockchain or to reverse the effects of hacking or catastrophic bugs on a blockchain as was the case with the fork between Ethereum and Ethereum Classic. Notably, Forks have been widely discussed in the context of the bitcoin scalability problem.
Bitpanda does not automatically support Forks of any cryptographic blockchain-based digital information units.
Bitpanda assesses each case, and each Fork on a case by case basis and Bitpanda may at its sole discretion decide whether to support a Fork or not and whether to communicate that to you or not.
If Bitpanda decides not to support a Fork but you want to participate in a Fork, you would have to move the respective E-Token onto such third party wallet which you think fits for supporting such Fork. Bitpanda herewith advices you to take enough time into consideration to move the respective E-Token, because Bitpanda cannot and will not give any guarantees to any transfers out of/ outside of Bitpanda Systems. Bitpanda does not advice on how much time is enough, but suggests that you carefully consider all relevant facts.
You must monitor the market by yourself to stay informed about Forks. Bitpanda has no duty to inform you on any Forks.
Bitpanda may decide in its sole discretion to suspend/ temporarily shut down any exchange, trading or any transaction with respect to E-Token which are part of a Fork or influenced by a Fork to a major extent. This applies to Forks which are supported by Bitpanda and also to Forks which are not supported by Bitpanda.
If Bitpanda decides – at Bitpanda's sole discretion – to try to support a Fork, Bitpanda shall decide which chain is the original blockchain in the fork scenario. As a consequence Bitpanda shall inform you on such decision and will endeavour to integrate the new cryptographic blockchain-based digital information units resulting from the Fork into Bitpanda Systems. However, Bitpanda gives no guarantee that such integration takes place and shall inform you at its sole discretion on when and how and at which distribution rate such new cryptographic blockchain-based digital information units resulting from the Fork can be used in Bitpanda Systems. Respectively, Bitpanda holds any resulting new cryptographic blockchain-based digital information units balances for and on behalf of you from the time of the split till the time of distribution to you in cold storage (meaning offline). You are aware and accept that it is impossible to withdraw/or transfer any such new cryptographic blockchain-based digital information units balances out of a supported Fork until Bitpanda decides at Bitpanda's sole discretion to go live with such new cryptographic blockchain-based digital information units in Bitpanda Systems. You are aware and accept that there might be situations where Bitpanda may decide in a commercially reasonable way not to integrate such new cryptographic blockchain-based digital information units in Bitpanda Systems and that in such case you have no right to claim damages or compensation of any kind from Bitpanda. You are aware that Bitpanda will always only try to integrate new cryptographic blockchain-based digital information units but in no case gives any guarantee that such integration can be done or is fixed for a certain point in time.
|2FA||means the proof of identity of a Bitpanda Client by combining two different and independent components (factors).|
|Bitpanda||has the meaning given to it in point 1.1.|
|Bitpanda Airdrop||is the free distribution of tokens to existing wallet addresses of Bitpanda itself.|
|Bitpanda Client||has the meaning given to it in point 2.1.|
|Bitpanda Client Account||has the meaning given to it in point 4.1.|
|Bitpanda Client Offer||has the meaning given to it in point 3.1.4.|
|Bitpanda Fork Policy||has the meaning given to it in point 5.1 and is added to this GTC in Annex I.|
|Bitpanda Savings||has the meaning given to it in point 3.1.2.|
|Bitpanda Swap||has the meaning given to it in point 3.1.3.|
|Bitpanda Systems||has the meaning given to it in 1.1.|
|Bitpanda To Go||has the meaning given to it in point 7.1.|
|Business Day||is a working day on which Austrian credit institutions are open to the public.|
|CCOFA or Contract Conclusion and Order Fulfillment Action||has the meaning given to it in point 3.1.5.|
|Cooperation Voucher||has the meaning given to it in point 6.1.|
|Default in Payment||has the meaning given to it in point 3.1.5.|
|E-Token||has the meaning given to it in point 3.1.|
|F-Token||has the meaning given to it in point 3.1.|
|Fiat Wallet||has the meaning given to it in point 4.5.|
|Final Offer Click||has the meaning given to it in point 3.1.1.|
|Final Offer Click Savings||has the meaning given to it in point 3.1.2.|
|Final Offer Click Swap||has the meaning given to it in point 3.1.3.|
|Final Offer Clicks||has the meaning given to it in point 3.1.2. and 3.1.3.|
|Final Rate||has the meaning given to it in point 8.1.|
|Fork||has the meaning given to it in Annex I n 1.|
|M-Token||has the meaning given to it in point 3.1.|
|Multiple Debit Order||has the meaning given to it in point 3.1.2.|
|Offer Period||has the meaning given to it in point 3.1.4.|
|Price Guarantee||has the meaning given to it in point 3.1.1.|
|Promotion Fee||has the meaning given to it in point 13.5.2.|
|Promotor||has the meaning given to it in point 13.5.1.|
|Promotor Referral Code||has the meaning given to it in point 13.5.1.|
|Reference Period||has the meaning given to it in point 4.7.|
|Referral Fee||has the meaning given to it in point 13.5.2.|
|Token||has the meaning given to it in point 3.1.|
|Token Voucher||has the meaning given to it in point 7.1.|
|Wallet||has the meaning given to it in point 4.5.|