1. General
The following terms and conditions (“Terms”) govern the rules for participating in the ”First Trade Promotion” (the “Promotion”) of Bitpanda GmbH, with its corporate seat in Stella-Klein-Löw-Weg 17, A-1020 Vienna, Austria (“Bitpanda”) and the resulting legal relationship between Bitpanda and Bitpanda Clients participating in the Promotion (“Participant” as defined in clause 3 or “you”).
Please be advised, participating in the Promotion shall constitute your unconditional acceptance to be bound by any and all of the terms of these Terms. Bitpanda terms separately agreed to, in particular Bitpanda User Agreement and E-Token Terms in their current versions apply.
Any language version is a referential translation of the original English version of these Terms. In the case of any discrepancy, the English version shall prevail.
By participating in the First Trade Promotion, you represent and warrant you meet the eligibility requirements below and acknowledge that failure to meet all eligibility requirements will result in your disqualification.
Disclaimer: Investing in crypto-assets comes with risks, including the risk of capital loss and cybersecurity. The value of crypto-assets is particularly volatile. Please refer to the risk information at https://www.bitpanda.com/en-at/legal/risk-disclosure before making any investment decisions. Digital asset services are provided by Bitpanda GmbH (FN569240v), authorised as a crypto-asset service provider. This marketing communication is issued by Bitpanda GmbH and does not constitute financial advice or an invitation to conclude a transaction. Conduct your own research before concluding a transaction. This promotion does not constitute a deposit protection scheme. Crypto-assets are not covered by deposit guarantee schemes or investor compensation systems.
2. Duration
This Promotion starts on September 1st, 2025, at 10:00 am (CEST) and ends on December 31st, 2025, at 23:59 pm (CET) (“Promotion Period”)
3. Eligibility and Entry:
Entry is open to fully verified and registered Bitpanda Clients (“Participants” and each a “Participant”) who:
(a) meet all the requirements described in these Terms and accept these Terms,
(b) register a new account with Bitpanda during the Promotion Period and fully verify their identity,
(c) trade in any crypto-asset within 7 days of registration,
(d) are residents of Croatia.
The following natural or legal persons are not eligible to enter the Promotion:
(a) persons performing market making services or any similar services as well as institutional investors,
(b) Bitpanda Technology Solution users,
(c) employees and the immediate family members of such employees of Bitpanda or its affiliated companies, parent companies, subsidiaries, participating promotional partners, advertising agencies, and any company involved in the creation, production, or fulfilment of the Promotion.
Any volume generated by the Participant prior to participating in this Promotion will not be taken into account and will not count towards purchase volume calculations. Any purchase volume generated outside of the Bitpanda Broker (e.g. transactions made via Bitpanda Fusion) will not be taken into account. L-Token and Bitpanda Crypto Indices are excluded from this promotion. Margin Trading and Savings Plan trades are excluded from this Promotion.
4. Cashback, Qualifying Trade and Notification
All qualified Participants who execute their first trade in any crypto-asset on Bitpanda (“Qualifying Trade”) and who, at their discretion, decide to sell the entire crypto-asset purchased as part of the Qualifying Trade within the first 7 days since registration (“Eligible Period”) will be entitled to receive a cashback up to a maximum of 50 EUR (“Cashback”), solely in the case of a Loss (as defined in the paragraph below) resulting from the sale of the crypto-asset.
A “Loss” occurs when the value of the relevant crypto-asset bought as part of the Qualifying Trade is lower when sold during the Eligible Period compared to the value of the crypto-asset at the moment of the Qualifying Trade.
A loss resulting from the partial sale will not be considered a Loss for the purposes of this Promotion.
Any Loss exceeding the maximum amount of 50 EUR will not be covered by the Cashback.
Example 1:
User buys 100EUR worth of a crypto-asset as his/her Qualifying Trade.
User sells this crypto-asset when it is worth 90EUR during the Eligible Period.
User has made a Loss of 10EUR on this first trade.
Bitpanda credits the user with Cashback of 10EUR.
Example 2:
User buys 100EUR worth of a crypto-asset as his/her Qualifying Trade.
User sells this crypto-asset when it is worth 10EUR during the Eligible Period.
User has made a Loss of 90EUR on this first trade.
Bitpanda credits the user with Cashback of only 50EUR.
Example 3:
User buys 100EUR worth of a crypto-asset as his/her Qualifying Trade.
User sells this crypto-asset when it is worth 90EUR after the Eligible Period.
User has made a Loss of 10EUR on this first trade.
Bitpanda will not credit the user with Cashback as the sale was made after the Eligible Period.
Note: In the case, the sale of the relevant crypto-asset takes place after the Eligible Period, it will not qualify for Cashback.
Cashback will be credited directly to the Participants’ respective accounts in EUR.
Bitpanda will strive to credit Cashback within 7 business days after the end of the Eligible Period. The transfer may be delayed and Bitpanda shall not be liable for any losses arising out of or in connection with a late or undeliverable transfer (e.g. losses due to price changes, technical errors or other).
Only Participants who (i) meet all the requirements described in Section 3 and (ii) were not, for whatever reason, disqualified by Bitpanda in accordance with Section 5 are eligible to receive the Cashback.
If, due to a system error, human error, or any other reason, a Cashback is credited incorrectly or in an amount greater than the amount to which the user is entitled, Bitpanda reserves the right to reverse such transaction and deduct the incorrectly credited amount from the user’s account. In cases where such reversal is not possible, the user agrees to promptly return any funds credited unjustifiably upon Bitpanda’s request.
5. Disqualification
Bitpanda reserves the right to disqualify a Participant it suspects or finds (i) to have tampered with the entry process or the operation of the Promotion, (ii) to be acting in collusion with other Participants aimed at manipulating or disrupting the Promotion, (iii) to be acting in violation of these Terms, (iv) or in breach of any other applicable terms and conditions of Bitpanda, its subsidiaries, or (v) to have provided inaccurate information.
Disqualified Participants will not be entitled to Cashback any other compensation under this Promotion.
Any attempt by a Participant to deliberately undermine the legitimate operation of this Promotion is a violation of laws, and should such an attempt be made, Bitpanda reserves the right to seek damages from any such Bitpanda Client or individual.
Bitpanda is not responsible for the accuracy of the data you provide and may disqualify a participant if the email address of the Bitpanda Client is not valid.
6. Limitation of Liability
To the extent permitted by law, in no event shall Bitpanda be liable for any direct or indirect loss arising out of or in connection with the Promotion.
Bitpanda reserves the right, without any prior notice or compensation to you, to suspend, cancel, postpone or modify the Promotion (including the provision of an alternative compensation if the payment of the Cashback becomes impossible), at any time, for any reason whatsoever. You do not have any legal claim against Bitpanda arising out of or in connection with this Promotion.
7. Privacy and Taxes
All data processing at Bitpanda is carried out in relation to this promotion on the basis of the contractual obligation and legitimate interest in accordance with Article 6 Paragraph 1 Letters b and f of the General Data Protection Regulation 2016/679 (“GDPR”) for the purpose of establishing the legal relationship with the participant and for the subsequent implementation and processing of the promotion.
For more information regarding your personal data, how, why and how long it is processed and which rights you have according to the GDPR, please click here: https://www.bitpanda.com/en/legal/bitpanda-group-privacy-notice.
Participants are solely responsible for any/all applicable taxes related to the promotion. Participants should consult a tax advisor to determine tax implications in accepting any prizes.
8. Contact
For further questions regarding this, please contact support.