1. General
The following terms and conditions (“Terms”) govern the rules for participating in the promotion “Gold Raffle Promotion“ (“Promotion”) of Bitpanda GmbH, with registered office in Stella-Klein-Löw-Weg 17, A-1020 Vienna (“Bitpanda”) and the resulting legal relationship between Bitpanda and Bitpanda Clients participating in the Promotion (“Participant” as defined in Section 3 or “you”).
Please be advised, participating in the Promotion shall constitute your unconditional acceptance to be bound by any and all of the terms of these Terms. Bitpanda terms already agreed to, in particular, the Bitpanda User Agreement in its current version apply.
Any language version is a referential translation of the original English version of these Terms. In the case of any discrepancy, the English version shall prevail.
By participating in the Promotion, you represent and warrant you meet the eligibility requirements below and acknowledge that failure to meet all eligibility requirements will result in your disqualification.
Disclaimer: Investing in and trading M-Tokens involves inherent risks (including cybersecurity), including counterparty risks associated with the storage of precious metals by third-party custodians. While Bitpanda Metals GmbH collaborates with reputable custodians, we cannot entirely eliminate these risks. Bitpanda Metals assumes no liability for potential losses arising from these risks. Ensure you fully understand these risks before trading M-Tokens. Please refer to the risk information at https://www.bitpanda.com/en/legal/risk-disclosure before making any investment decisions. Bitpanda Metals is provided by Bitpanda Metals GmbH (FN 511923 d). This marketing communication is issued by Bitpanda Metals GmbH and does not constitute financial advice or an invitation to conclude a transaction. Conduct your own research before concluding a transaction.
2. Duration
This Promotion will begin on October 20th, 2025, 00:00 (CEST) and end on November 9th, 2025, 23:59 (CET) (“Promotion Period”).
3. Eligibility and Entry:
Fully verified and registered Bitpanda Clients (the “Participants”, and each a “Participant”) who:
(a) meet all the requirements described in these Terms,
(b) are not residents of a country or territory where the Promotion is not available*,
will receive one free entry to the Promotion.
New Bitpanda users will be required to sign up and register, complete the identity verification process and deposit funds into a new Bitpanda account in order to participate.
The following natural or legal persons are not eligible to enter the Promotion:
(a) persons performing market making services or any similar services as well as institutional investors,
(b) Bitpanda Technology Solutions users,
(c) employees and the immediate family members of such employees of Bitpanda or its affiliated companies, parent companies, subsidiaries, participating promotional partners, advertising agencies, and any company involved in the creation, production, or fulfilment of the Promotion.
*Please note that - due to regulatory requirements - the Promotion is not available to users in certain restricted jurisdictions (Bitpanda Clients with residence in Italy, Turkey, Luxemburg, Malta, Netherlands, Slovakia, Czech Republic, Romania, and in the UK). This communication is not intended for users/countries where restrictions apply.
Any volume generated by the Participant prior to participating in this Promotion or outside of the Bitpanda Broker (e.g. transactions on Bitpanda Fusion) will not be taken into account and will not count towards purchase volume calculations. Opening/closing Bitpanda Leverage positions (L-Token), Margin Trading, E-Token and investing in Bitpanda Crypto Indices or Bitpanda Cash Plus are excluded from this Promotion and will not be taken into account.
4. Prizes, Winner Selection and Notification
After the Promotion Period has ended, ten (10) Participants will be selected according to the criteria set out below (“Winners”) and each will be awarded a prize, being €4,500 (four thousand and five hundred euro) in Gold M-Token each (“Prize”). The Prize is backed by real, physical gold. Each Gold M-Token you buy represents a part of gold that is stored by Brinks in a vault in Switzerland. The physical gold stays, however, in the vault. That said, the value still follows the market price of gold, so it can fluctuate with market movements. The amount of Gold M-Token received per Prize is determined by the market value according to the asset/EUR trading pair on Bitpanda at the time of transfer to the Winners.
Promotion:
A Participant who meets the eligibility and entry criteria (as described above) may qualify to receive entries (“Promotion Entry”) for a chance to receive a Prize of €4,500 in gold. A free entry is awarded to all Bitpanda users who are registered and verified before the end of the Promotion Period. Additional entries are awarded based on the number of Qualifying Buy Transactions (as defined below) during the Promotion Period. Each buy transaction of at least EUR 45 in M-tokens on the Bitpanda Broker during the Promotion Period counts as one Promotion Entry. For example, (i) a single buy transaction of EUR 200 will grant 1 Promotion Entry, (ii) while four buy transactions of EUR 50 will grant 4 Promotion Entries and (iii) a single buy or four buy transactions of EUR 40 will not grant any Promotion Entry.
Each Qualifying Entry earned via Qualifying Buy Transactions shall count towards a per-participant cap of twenty-five (25) total entries (the “Entry Cap”), which expressly includes the one (1) free entry. Participants who have reached the Entry Cap by November 2, 2025 23:59 may earn up to seven (7) additional entries (each, a “Bonus Quiz Entry”) by correctly answering one (1) daily quiz question presented in the Bitpanda in-app “Stories” feature during the period from 3 November to 9 November (both dates inclusive), at a rate of one (1) Bonus Quiz Entry per correct answer, limit of one (1) per day. For the avoidance of doubt, Bonus Quiz Entries are available only to participants who have reached the Entry Cap, and the maximum number of entries any participant may hold in the Promotion shall be thirty-two (32) in aggregate (i.e., twenty-five (25) entries under the Trading Entry Cap plus up to seven (7) Bonus Quiz Entries).
Upon conclusion of the Promotion Period, all valid Promotion Entries will be entered into a random drawing. Ten (10) unique Participants will be randomly selected as winners.
No substitution or cash equivalent of the Prize, or any portion thereof, is permitted. The value of metals is subject to change, and there can be a substantial risk that it could lose value as a result of buying, selling, or holding the Prize.
Only Bitpanda Clients who (i) meet all the requirements described in section 3 and (ii) were not, for whatever reason, disqualified by Bitpanda in accordance with section 5 are eligible.
Bitpanda will strive to transfer the Prize to the respective Participants two weeks after the Promotion Period ends. The transfer may be delayed and Bitpanda shall not be liable for any losses arising out of or in connection with a late transfer (e.g. losses due to price changes).
The Prize will be credited directly in Gold M-Token to the Participants’ respective Bitpanda Broker wallet.
Participants, who are declared Winners in accordance with this section will be notified accordingly via email to the email address they have stated in their Bitpanda Client Account. Bitpanda assumes no responsibility for undeliverable emails. All potential Winners are subject to verification by Bitpanda. Bitpanda reserves the right to substitute the Prize, or any part thereof, with an item of equal or greater value if there are objective reasons to do so.
5. Disqualification
Bitpanda reserves the right to disqualify a Participant it suspects or finds (i) to have tampered with the entry process or the operation of the Promotion, (ii) to be acting in collusion with other Participants aimed at manipulating or disrupting the Promotion, (iii) to be acting in violation of these Terms, (iv) or in breach of any other applicable terms and conditions of Bitpanda, its subsidiaries, or (v) to have provided inaccurate information.
Disqualified Participants will not be entitled to become a Winner or win any other Prize under this Promotion.
Any attempt by a Participant to deliberately undermine the legitimate operation of this Promotion is a violation of laws, and should such an attempt be made, Bitpanda reserves the right to seek damages from any such Bitpanda Client or individual.
Bitpanda is not responsible for the accuracy of the data you provide and may disqualify a participant if the email address of the Bitpanda Client is not valid.
6. Limitation of Liability
To the extent permitted by law, in no event shall Bitpanda be liable for any direct or indirect loss arising out of or in connection with the Promotion.
Bitpanda reserves the right, without any prior notice or compensation to you, to suspend, cancel, postpone or modify the Promotion, at any time, for any reason whatsoever. You do not have any legal claim against Bitpanda arising out of or in connection with this Promotion.
7. Privacy and Taxes
All data processing at Bitpanda in connection with this Promotion is carried out on the basis of the contractual obligation and legitimate interest in accordance with Article 6 Paragraph 1 Letters b and f of the General Data Protection Regulation 2016/679 (“GDPR”) for the purpose of establishing the legal relationship with the participant and for the subsequent implementation and processing of the Promotion.
For more information about personal data, how, why and for how long it is processed and what rights participants have under the GDPR, we refer to this link: https://www.bitpanda.com/en/legal/bitpanda-privacy-policy.
Participants are solely responsible for any/all applicable taxes related to the Prize. Potential Winner should consult a tax advisor to determine tax implications in accepting any Prize.
8. Contact
For further questions regarding this Promotion, please contact support.