+7,000,000
users
We take our users’ safety very seriously. Security is a natural and foundational part of everything we do from developing and deploying code to building and running our platform.
Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.
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Why your assets are safe with us
Customer safety is our first goal - this is how we approach security.
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Security at Bitpanda
Financial Transparency
We are a leading crypto investment platform, we believe in doing things the right way, not the easy way, which is why we choose to be fully transparent, and to have our funds and business practices regularly validated by external parties.
User data protection
Bitpanda only processes your personal data for the purposes permitted according to the UK Data Protection Act. We do not use personal data for automated decision-making, including profiling, and we have several security measures in place to make sure your data is safely stored and processed. Learn more.
Asset protection
We prioritise keeping your assets safe, incorporating multiple security measures to protect them from potential threats. Crypto assets are stored in highly-secure cold storage facilities that are examined by an external auditor. Your assets are yours.
Advanced Encryption
Bitpanda infrastructure and systems are secured with the most modern encryption technologies and supported by our dedicated security teams.
24/7 Coverage
As the markets are open 24/7, so are we. Our Operations, Security and Engineering teams operate on a 24/7 coverage model to respond to any changes within the markets.
Best-in-class security
Possessing internally maintained security programs is one thing, but having them measure up to industry standards and validating them by achieving best-in-class certifications is another. The latter is much more difficult and time-consuming, but if you want to be a safe company, it is necessary and worthwhile. Our ISO27001 certification proves we do it.
Secure
We have attained the SOC 2 Type 1 report. This is a significant achievement that demonstrates our ongoing commitment to the highest security and compliance standards.
Keeping your account secure
Password Management
User passwords are stored using the most trusted and modern hashing algorithms. Nobody can read or decrypt them, including us.
MFA
If activated by the user (highly recommended by Bitpanda) time-based one-time passwords and multi-factor authentication to defend against security threats and additional 2FA in case of user password compromise.
KYC / AML
Robust KYC onboarding and verification procedures, and fully compliant with UK Anti-Money Laundering Regulations
Account Lock
Users are prompted via email to verify every password reset request and to freeze their account if the request was not initiated by them.
Session Management
Bitpanda allows users to see which browsers and devices they are logged in from to control their account access.
Account monitoring
Important notifications to the user to ensure overview of user account activity.
Platform Security
Infrastructure safeguards
We have a system of layered technical defences in place to safeguard our platform and to uphold the confidentiality, integrity and availability of our infrastructure. Additionally, we practise secure software development lifecycle in order to build our products
Internal security measures
Our internal security teams ensure the day-to-day activities of our colleagues take place in a secure manner as part of a safe and controlled environment. We build and run our insider threat monitoring programme and regularly conduct training exercises to increase awareness of security topics across the organisation.
Continuous security assessment
Routine assessments of our security controls and processes through exercises like penetration tests completed by reputable external parties, proactive internal threat hunting, as well as our public Bug Bounty programme ensure that we can prevent potential attacks and minimise risk.
This article is distributed for informational purposes, and it is not to be construed as an offer or recommendation. It does not constitute and cannot replace investment advice.
Bitpanda does not make any representations or warranties as to the accuracy and completeness of any information contained herein.
Cryptoassets are a high risk investment. You could lose all the money you invest. You are not protected by the Financial Services Compensation Scheme (FSCS) or the Financial Ombudsman Service.