Customer safety is our utmost priority. This is how we approach security.
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European licences & registrations
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As the top highly regulated crypto investment platform in Europe, we prioritise doing things ethically and transparently with financial authorities through licenses and external evaluations of our funds and practices.
Bitpanda strictly adheres to GDPR guidelines for processing users personal data, and does not engage in automated decision making or profiling. We have implemented robust security measures to ensure the safe storage and handling of your customers' data.
The Bitpanda Group diligently follows European laws and regulations. We operate our businesses based on various VASP registrations, as well as MiFID II, E-money and PSD II licences amongst all our core markets.
The safety of your customers' assets is a top priority for us. We employ multiple security measures to prevent any potential threats. Crypto assets are stored in highlysecure cold storage facilities that are examined by an external auditor. Your customers' assets are theirs.
Bitpanda infrastructure and systems are secured with the most modern encryption technologies and supported by our dedicated security teams.
As the markets are open 24/7, so are we. Our Operations, Security and Engineering teams operate on a 24/7 coverage model to respond to any changes within the markets.
Our ISO27001 certification proves that we follow the highest security standards.
We use multiple layers of technical security to protect our platform and maintain the confidentiality, integrity and availability of our infrastructure. Additionally, we follow secure software development practices to ensure the safety of our products.
Our internal security teams ensure the day-to-day activities of our colleagues take place in a secure manner as part of a safe and controlled environment. We build and run our insider threat monitoring programme and regularly conduct training exercises to increase awareness of security topics across the organisation.
Routine assessments of our security controls and processes through exercises like penetration tests completed by reputable external parties, proactive internal threat hunting, as well as our public Bug Bounty programme, ensure that we can prevent potential attacks and minimise risk.
Reach out to us and get a deep-dive into how we provide best-in-class security to our customers.
